Werner VAS Carrier Detention Procedures
In an effort to insure proper payment for detention incurred while on a Werner Value Added Services load, it is imperative you follow the following procedures to insure your payment. We want to pay you any moneys due, but if we do not have the proper notification to allow us to notify our customer and get detention approved, we cannot guarantee your payment.
Please follow the following procedure when in a detention situation:
Notification
- Carrier is to notify VAS Detention Contact (see below) 60 minutes prior to the free time expiration period so Werner VAS can notify customer of a potential detention situation.
- Carrier must provide the following information:
- VAS Tour #
- Scheduled Appointment Time
- Driver Arrival Time
- After detention has occurred, carrier must also provide:
- Driver Unload Time
- Number of hours of detention
- Detention charges
Contact: VAS Detention
Phone: 877-742-7616; Fax 402-894-3887.
Email: detention@wernervas.com
Note - VAS Guidelines: Minimum Two Hours Free Time, dependant upon the account you are hauling for. Werner VAS deals with many shippers, and all do not have the same requirements!
If detention situation occurs after hours, on a weekend or holiday, notification to VAS Detention must occur no later than the next business day.
Documentation
The responsible (booking) project / broker contact will re-issue the corrected Tour Confirmation Form with the applicable detention dollars and send to the carrier of record. A properly executed Tour Confirmation Form is mandatory for the carrier to be paid. If you do not receive a corrected Tour Confirmation Form from the booking project/broker contact showing detention charges, call them and ensure you receive one. It is your guarantee of payment for the detention.
Any deviation in the above policy can result in a non-payment of detention charges.
